Return Policy

Return & Refund Policy
Last Updated:18-04-2025

Thank you for shopping with House of Sarita. We take pride in delivering high-quality customized and ready-made garments, along with sewing and pattern-making tools. If for any reason you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Return

We offer returns under the following conditions:

A. Ready-Made Garments & Tools

• Can be returned within 7 days of delivery.

• Items must be unused, unwashed, and in their original packaging with all tags intact.

• The item must be in the same condition as received.

B. Customized Garments

• Non-returnable and non-refundable, as they are made to your specific measurements and design preferences.

• However, if the item you received is defective or not as per your confirmed specifications, please contact us within 48 hours of delivery for assistance.

2. Non-Returnable Items

• Customized and made-to-order garments

• Items purchased during sale or clearance events

• Digital downloads (if any)

• Gift cards

3. Return Process

To initiate a return:

1. Email us at [Your Customer Service Email] with your order number and reason for return.

2. Our team will respond with return instructions and shipping details.

3. The item must be shipped back within 3 days of return approval.

Return shipping cost:

• Will be borne by the customer unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

• If approved, a refund will be initiated to your original method of payment within 7–10 business days.

• If the return is rejected (due to signs of use or damage), the item will be sent back to you at your cost.

5. Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery with clear photos of the item and packaging.

• We will either offer a replacement, store credit, or full refund, based on the situation.

6. Exchange Policy

• We currently do not offer direct exchanges.

• You may return eligible items and place a new order for the desired item.

7. Contact Us

For any return or refund-related queries, reach out to us:
 Email: houseofsarita@gmail.com
 Phone: 89997 58239
? Website: www.houseofsarita.com